What to Expect at a Veterinary Appointment
Knowing what you should expect from your first veterinary appointment with us will help make the process far more pleasant both for you and your pet.
Get Settled
We encourage our clients to arrive about 20 minutes early to their appointments and ask that they bring a copy of their pets vaccination records. Prior to your appointment, please complete the New Patient Form online in advance.
Meet Your Veterinarian
One of the members of our veterinary team will be able to review your pet's medical history and discuss any issues they might have. This is also your opportunity to ask any questions you might have and we will be sure to take the time to answer them.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
At Rocklin Road Animal Hospital, we make it our mission to provide your pets with the best possible quality of compassionate medical care. We are proud to be able to dedicate ourselves to providing you with state-of-the-art service.
We are passionate about preventative care, client education, and providing comprehensive care to pets in Rocklin and beyond.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- I'm a new client how do I book an appointment?
We welcome new clients to our clinic. To book an appointment you may call us or book online.
Please note that all new clients are required to prepay for the exam. Failure to prepay will result in the automatic cancellation of your appointment.
Appointments with a prepaid deposit may be rescheduled with a minimum of 24 hours notice; otherwise, the deposit will be applied to the No Show Charge.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
New Clients: To secure your appointment, all new clients are required to prepay for the exam.
Failure to prepay will result in the automatic cancellation of your appointment.
Appointments with a prepaid deposit may be rescheduled with a minimum of 24 hours notice; otherwise, the deposit will be applied to the No Show Charge.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please provide us with 24 to 48 hours notice so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We provide high quality veterinary care for dogs and cats in the Rocklin area.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
Pet Owner Resources
Here are some helpful links for your pet's health.